The xAssist solution provides remote assistance functionality to significantly reduce machine downtime and travel cost and time for key experts. Since the remote expert sees exactly what the person on-site sees, very detailed feedback and instructions are possible. Via the intuitive xAssist web-based user interface, the remote expert can control what the person on-site sees and hears with his smart glass: video, audio, pictures, screenshots, documents, markers, and more. Furthermore, important vital data (e.g. for healthcare applications) or machine data (e.g. for maintenance scenarios) can be transmitted via plug-ins to the xAssist application. For documentation purposes, sessions can be recorded. And last but not least, the image quality and frames per second can manually or automatically be reduced or increased depending on connection speed and the specific use case requirements.